Return Policy

At HappyCritterCare, we want you and your pets to love every purchase. If something isn’t right, we’re here to help.

1. Eligibility Window

  • You can request a return within 30 days of the delivery date.
  • After 30 days, we unfortunately can’t offer a refund or exchange.

2. Conditions for Returns

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it.
  • It must be in the original packaging with tags, labels, and any included accessories.
  • You must provide proof of purchase (order number or receipt).

Pet Products That Can Be Returned

  • Collars, leashes, harnesses, clothing (unworn and hair‑free)
  • Beds, blankets, toys (unused)
  • Bowls, feeders, non‑electronic accessories
  • Non‑perishable grooming tools (brushes, combs, etc.)

Items That Cannot Be Returned

For health and safety reasons, the following items are final sale and not returnable:

  • Opened or partially used food, treats, supplements, or consumables
  • Opened grooming products, shampoos, sprays, or wipes
  • Litter, pee pads, and sanitary products once opened
  • Personalized or custom‑made items (e.g., engraved tags, custom printed items)
  • Gift cards
  • Clearance / final sale items (marked as such at checkout)

If an item is not eligible for return, this will be clearly indicated on the product page whenever possible.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Email: [clearlynotanexpert@gmail.com

Please include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the item and packaging

Once reviewed, we will offer one of the following:

  • A replacement at no extra cost
  • A store credit
  • A full refund to your original payment method

4. How to Start a Return


  1. Contact us at [your support email] with:

    Your order number
    The item(s) you want to return
    The reason for the return
    Photos (if the item is damaged/defective)


  2. We will respond with:

    Approval or denial of the return
    Return instructions and our return shipping address
    Any applicable return shipping label (if we provide one)


  3. Pack your item securely, including all original packaging and accessories.

  4. Ship the item back using the instructions provided.

5. Return Shipping Costs

  • If the return is due to our error (wrong item, defect, damage), we will cover return shipping costs or provide a prepaid shipping label.
  • For all other returns (e.g., change of mind, wrong size or color ordered), the customer is responsible for return shipping costs.
  • Original shipping costs are non‑refundable, unless the return is due to our error.

6. Refunds

Once your return is received and inspected, we will notify you by email that we have received your returned item and whether your refund is approved or rejected.

If approved:

  • Refunds will be processed to your original method of payment within 5–10 business days.
  • Depending on your bank or card issuer, it may take additional time for the refund to appear in your account.

If the item is not returned in its original condition (used, damaged, missing parts, or missing packaging), we may issue a partial refund or decline the refund.

7. Exchanges

We offer exchanges for different sizes or colors of the same item when available.

  • To request an exchange, follow the standard return process and indicate that you would like an exchange.
  • If the requested item is out of stock, we can offer:

    A refund, or
    Store credit for a future purchase.

8. Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank or credit card account again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. Contact your bank; there is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at [your support email] with your name and order number.

9. International Orders

We proudly ship internationally. Please note:

  • Customers are responsible for any customs fees, duties, or taxes charged by their country.
  • Return shipping costs for international orders are the customer’s responsibility, unless the return is due to our error (wrong item, defective, or damaged in transit).
  • We are not responsible for items rejected, delayed, or returned by customs.
  • Original shipping charges, customs fees, and duties are non‑refundable.

10. Contact Us

If you have any questions about this Return & Refund Policy, please contact us:

HappyCritterCare
Email: clearlynotanexpert@gmail.com
Website: happycrittercare.store